Students undertaking this qualification reflect the role of team leaders or supervisors across all functional areas and sectors of the hospitality industry. The area of management will depend on the field of greatest interest.

This program is delivered over a period of 18 weeks.

Be the Best

Certificate III in Hospitality Operations offers 19 Competencies in the following modules comprising of 8 core units and 10 Elective units with at least five from one or more areas of the THH02 Hospitality and Tourism Training Package.

CORE:

THHCOR01B Work with Colleagues and Customers

THHCOR02B Work in a Socially Diverse Environment

THHCOR03B Follow Health, Safety and Security procedures

THHHCO01B Develop and update hospitality Industry Knowledge

THHGHS01B Follow Workplace Hygiene Procedures

THHGGA01B Communicate on the telephone

THHGCS02B Promote Products and Services to Customers

THHGCS03B Deal with Conflict Situations

THHGTR01B Coach others in job skills

ELECTIVES

THHBFB00B Clean and Tidy Bar Areas

THHBFB01B Operate a Bar

THHBFB02B Provide a Link Between Kitchen and Service Area

THHBFB03B Provide Food and Beverage Service

THHBFB04B Provide Table Service of Alcoholic Beverages

THHBFB09B Provide responsible service of alcohol

THHBFB10B Prepare and serve non-alcoholic beverages

THHBFB11B Develop and update food and beverage knowledge

THHBFB12A Prepare and serve espresso coffee

THHBG01B Attend gaming machines

THHADG03B Provide Responsible Gambling Service

THTGFA01B Process financial transactions

·Delivery modes

This qualification or part thereof is delivered in a combination of on and off the job. The off the job training is mostly via trainer lead fact-to face classes of both a theory and practical nature involving small groups and individual tuition and activities.

·On line Assistance can be accessed .through our web site.

·Recognition of Prior Learning will be assessed where appropriate.

·Learners are supplied with a learner's guide, assessment guide and a training record book to record all units of competency as achieved.